Delivering Affordability Assistance to water customers: cross sector lessons

The aim of this research was to inform and support the work we are already doing with water companies to make sure more customers who are struggling to pay their water bills get access to the financial assistance they need.

It builds on the Consumer Council For Water’s “Living with Water Poverty” (LWWP) project from 2014 in seeking to drive forward measures to improve awareness of water affordability assistance, which the LWWP and subsequent Water Matters 2015 research remains low.

Find more publications and information at the Consumer Council for Water’s website: www.ccwater.org.uk