Consultation response – Proposals for a new Consumer Vulnerability Strategy

Ofgem has developed proposals for a new Consumer Vulnerability Strategy which aims to advance its work in this area by recognising the potentially dynamic nature of vulnerability. This is consistent with Ofgem’s principal duty to protect the interests of existing and future gas and electricity consumers, and in doing so have regard to the interests of individuals who are disabled or chronically sick, of pensionable age, with low incomes or live in rural areas, as well as to those of other consumers.

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