National Housing Association

Consultancy case study

The challenge:

In light of the planned Welfare Reform changes, The National Housing Federation (NHF) was seeking to produce a briefing paper to help their members gain a better understanding of the current financial systems and provision available to help support vulnerable tenants.

The briefing required a review of the systemic environment including what financial products were available to tenants, their pro’s and con’s and their future potential to help mitigate the impact of Universal Credit. It also requested an insight into the wider environment including an overview of national policy, an outline of Financial Inclusion best practice and an assessment of the opportunities available.

Our approach:

Toynbee Hall undertook a comprehensive review of the current environment, outlining financial services providers and their products, and the potential to adopt or adapt them to support vulnerable tenants. The report also looked at the wider environment including national policy and best practice in Financial Inclusion and outlined the key opportunities available to help NHF members tackle the challenge of Welfare Reform.

Outcomes/impact: The briefing paper provided a wide-ranging insight into the current environment. It was shared with over 1,000 NHF member organisations to help them gain a greater level of understanding of the current landscape and it highlighted practical strategies that Housing Associations could implement to help support them to manage the changeover to Universal Credit.

A few words from out client:

“Toynbee Hall were really great to work with. The knowledge and understanding of the issues that Sian and the team could bring to the brief meant that we got a final product that went beyond our initial expectations and was really well received by our internal project team and the Housing Associations we work with”.

Chris Hobson. Lead Manager, NHF.

Return to see how we’ve helped others