L&Q Housing Trust

Training case study

The challenge:

To support the introduction of a dedicated Financial Inclusion team, L&Q Housing Trust commissioned Toynbee Hall to deliver a training package to enable their new team to adopt the best practices in assessing and advising service users to enable them to improve their money management.

Our approach:

Toynbee Hall designed and delivered a two day Financial Inclusion Training programme which focused on:

• Assessing services users financial inclusion health
• Providing practical ways to support users to access financial services, improve money management and plan for the future
• Identify ways to optimise organisational processes to facilitate and support financial inclusion

Impact:

To help support residents to face the challenges of the welfare reforms, L&Q have introduced their first Financial Inclusion team, Your Money, who are now utilising their new knowledge to advice and support residents to improve their financial capability.

A few words from our client:

“The feedback from staff was very complimentary, not only on your professional knowledge; but also on the content and pace of your delivery.”

Grace Ayemoba, Financial Inclusion Team Leader, L&Q Housing Trust

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