Training case study
To support the introduction of a dedicated Financial Inclusion team, L&Q Housing Trust commissioned Toynbee Hall to deliver a training package to enable their new team to adopt the best practices in assessing and advising service users to enable them to improve their money management.
Toynbee Hall designed and delivered a two day Financial Inclusion Training programme which focused on:
- Assessing services users financial inclusion health
- Providing practical ways to support users to access financial services, improve money management and plan for the future
- Identify ways to optimise organisational processes to facilitate and support financial inclusion
To help support residents to face the challenges of the welfare reforms, L&Q have introduced their first Financial Inclusion team, Your Money, who are now utilising their new knowledge to advice and support residents to improve their financial capability.
A few words from our client:
“The feedback from staff was very complimentary, not only on your professional knowledge; but also on the content and pace of your delivery.”
Grace Ayemoba, Financial Inclusion Team Leader, L&Q Housing Trust
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